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Terms & Conditions

Returned items are subject to a 15% restocking fee, and must be returned to us within 30 days of purchase. Items must be received by us in new condition. Before returning any item(s), please contact us for a return authorization number. Our office number is 815-787-0802 or you can email us at: colleen@medjweb.com  It is the responsibility of the customer to pay for return shipping on returned items and the shipping paid with the original order is non-refundable.

Please understand that most of our items come from Italy, Peru, France, Ireland and other countries around the world. We do our best to keep items in stock but there are times that we can be out of stock on certain items. We will inform you if any of the items on your order are out of stock. Some items can take 4-6 weeks to receive.. We apologzie in advance for any inconvenience caused by out of stock items.

Special Orders can not be returned.